Frequently asked questions

Here you'll be able to find everything from design help, product care, website navigation, and more!

We've got your back sista’! We have preselected fabrics, linings, and zippers we know will coordinate making you feel totally confident in expressing your creative opinion. Determine what role your bag will serve you in (travel, work, baby, etc.), then pick what design elements bring you joy. If you are designing your own piece, once you’ve selected your outside fabric, the lining fabrics will sort based on what is pre-selected as ‘suggested’ lining and zipper colors to help guide your designing!

We are super-fans of our awesome customers, and we’d love for you to meet them! We’ve compiled a few testimonials on our website HERE, but the best way to interact with our customers is through the Rebekah Scott Designs VIP Group on facebook. By becoming a member you’ll also be the first to know about new products, and special offers just for our VIPs! Another spot to view customer reviews is our public facebook page, give it a like HERE!

Click HERE and we’ll send you our Style Guide straight to your inbox! If you are new to RSD and still need more assistance, contact Nikki@shoprsd.com and she’ll help walk you through the design process, or answer any of your questions.

Whether you’re into subtle patterns, animal print, or geometrics, we’ve got a little something for everyone! When you ‘Design Your Own’ purse or accessory, you can filter the outside fabrics by either pattern, texture, or durability. Whatever meets your needs!

We have a number of retailers that carry Rebekah Scott Designs throughout the Midwest. For a full list, check our Retailers Page. We ask if you visit a retailer to view fabrics, you also place your order through that retailer. If you are not in the Midwest, check out our events calendar to see if we will be in your area soon! Of course with our ‘Love It’ guarantee, you can make a purchase with confidence that we’ll help you find the right fit!

While it is an investment, these bags are extremely high quality and guaranteed for the lifetime of the product. Each bag is handmade in the USA by individual seamstresses, not mass produced in a factory. Timeless design elements guarantee you a more seasonless look that will last for each season of life. If you’re not in love with a purse or accessory that we have ready to ship, you can customize it and design your own to express your unique self!

We’ve designed a purse for every situation, occasion, role or trip you have: Minimalist, Mom life, Traveler, Work, there is something for everyone!

When you click on ‘Catalog’ at the top, it will bring up a set of Filters on the left side. You can filter by purse or accessory style to find what options are available to you!

Absolutely! When you click on ‘Catalog’ at the top, it will bring up a set of Filters on the left side. You can filter by outside fabric or lining fabric to find what options are available to you!

You’ll find approximate dimensions of your purse or accessory in the product description, and at the end of the product photos. A good visual to compare many purses at once is our size chart, check it out by clicking HERE!

A: You’ll find a complete list of care instructions HERE!

Business

If you're looking for other Rebekah Scott brands, coaching, or looking at becoming a retail partner, you'll find the information here!

Awesome! Please complete the contact form and request a Boutique Application!

We just love partnering with other businesses, blogs and Mompreneurs like us! For collaboration or media inquiries, please complete the Contact Form and we'll return your message within two business days. Thank you!

We can put you in touch! Fill out the Contact Form and your request will be responded to within two business days.

The Encourager is another Rebekah Scott brand, focused on guiding moms to joyfully impact their families and business with solid systems that simplify life’s roles. You can participate on many levels, whether it is through listening to Bekah's podcast, reading her book, or participating in group or individual coaching.

HERE is the link to listen to the Encourager Podcast, and here is the link to sweet Encourager merch!

Company

If you're looking for information about Rebekah Scott Designs, or our team, you're in the right spot!

Did you know as a designer of custom handbags and purses, we consider YOU a team member, too? You can find the rest of our team on the About Us page!

All available job postings can be found on our Careers page. We are always in search of professional, motivated, and flexible seamstresses to be part of our team. You must have your own industrial equipment. Fill out our Contact Form, and we’ll keep your information on file.

Rebekah Scott Designs has supported hundreds of local events and organizations over the years. In addition to a portion of sales from select products benefiting Cancer Survivors, Veterans Programs, and Suicide Prevention, we prefer to donate to causes impacting our customers in their local communities. Please complete the Contact Form and we will respond within two business days. *Note: we will need a minimum of 8 weeks notice.

We give because He gives!

Connect

There are so many ways to follow RSD, and stay connected!

We sure hope so! Check the Events page to see when we’ll be in your area, and make sure to join the event on Facebook and let your friends know you’ll be attending!!

If we're not coming to your area this year, and you know of a great show or event we should attend, drop us a note so we can consider it for future events!

We have two email lists. If you join our RSD email list you’ll receive weekly emails with updates, product launch information, and encouragement straight to your inbox each Sunday evening. If you’re looking to be in-the-know and receive special offers, make sure you also sign up for our VIP Email List. Enter your birthday to receive a special code sent out during your birthday month!

Go to a recent VIP email (should be sent on a Saturday), and at the bottom choose the ‘update your preferences’ link. You’ll be redirected to a screen where you can update your contact information, making sure to also add your birthday!

If you're not already on the VIP email, yes, we send out birthday codes ;)

When you go to our Contact Form and choose from the dropdown on the Subject Line, we'll prompt you who to contact or what information we need to help with your request. If you don't see your question, just pick 'Other' and we'll do our best to direct your question or comment to the correct person!

Shipping

You can refer to our Shipping Policy, or refer to some common questions below!

If you are ordering a product that has already been sewn up, and is ready to ship, the product will ship within 3-5 business days.
If you customized a product, and designed your own, you can expect to receive a shipping confirmation email within 4-5 weeks. You will receive an email when the shipping label has been generated, and again when it has been delivered.

Rebekah Scott Designs cannot guarantee delivery by a certain date due to delays from mail carriers. Your tracking information will be in your shipping email, and the postal carrier can be contacted directly with and delivery-specific questions.

We mostly ship to North America, but love it when we have global packages go out!

If you have any friends in Rhode Island, let them know about RSD! They are the only state in the United States we have yet to ship to.

Returns and exchanges

You can visit our full Exchange Policy, or refer to some common questions below!

'Since 2003, ​Rebekah Scott Designs has built its reputation by hand sewing products that exceed consumer expectations for quality. The RSD Guarantee covers all products from defects* in materials and workmanship for the lifetime** of the product.
Rebekah Scott Designs is happy to repair or replace at its discretion any defect in these products free of charge. The RSD Guarantee does not cover damage caused by normal wear and tear***​, accident (lost/stolen), or improper care or cleaning.
 

Please see our care instructions HERE. ​You can find term definitions and full details of our RSD Guarantee HERE.'

No worries! If your gift is unused, not a ‘Last Chance’ purchase, and meets the other guidelines outlined in our full Exchange Policy, please complete the Contact Form on our site and we’ll get back to you within two business days!

We've recently updated our website! If you have a gift certificate code that needs to be reissued, please use our Contact Form, and include your gift certificate code, as well as the email address of the owner of the gift certificate. A new code will be electronically reissued to you, and it will expire 5 years from the reissue date, regardless of the date of purchase.